NEMT guarantees accuracy and turnaround time. While many of our competitors offer comparable guarantees for one or the other, only NEMT offers the industry’s best guarantee for both.
NEMT audits each account quarterly and guarantees its results.
Our quality guarantee requires that every one of our tested files achieve an accuracy score of 98 percent, as determined by a documented auditing review process. Clients will be credited in full for any audited report that did not meet our guaranteed accuracy standards.
In addition, we provide each client with the auditing guidelines and scoring mechanisms in order to maintain total transparency and confidence in the process.
Turnaround time guarantee
If more than 2 percent of reports fall below the deadline specified for their worktype, NEMT will credit the client for the full cost of the affected reports. NEMT monitors the turnaround time on every single report flowing through our system.